Conversational AI Specialist

Role Overview:

We are looking for a Conversational AI Specialist to train and improve our AI agent, maintain its Knowledge Base, monitor conversation quality, and ensure responses remain accurate and up to date. You will also coordinate with our technical vendor to resolve issues and support testing and monitoring of AI updates.

Key Responsibilities:

• Train and continuously improve the AI agent's responses through structured content and configuration;
• Maintain and update Knowledge Base content to keep the AI agent's answers accurate and current;
• Monitor live chat conversations to identify inaccurate or unclear AI responses and flag/fix them;
• Update AI configurations when promotions, bonuses, or policies change;
• Coordinate with our technical vendor to report and track issues, ensuring fixes are tested before going live;
• Support monitoring after updates to confirm the AI agent is working correctly for users.

Required Skills & Experience:

• To be fluent in Portuguese (native or near-native) and English, both written and spoken;
• Experience with AI chatbot or virtual assistant platforms (e.g., Google Dialogflow, or similar conversational AI tools) is preferred;
• Strong attention to detail and a structured, analytical mindset for identifying and resolving inconsistencies in AI responses;
• Comfortable working with basic structured data formats (e.g., reading simple JSON-like data) — full training will be provided;
• Experience using project management or ticketing tools (e.g., Jira, Trello, Asana, or similar) is a plus;
• Strong written communication skills, with the ability to document issues clearly and coordinate with technical teams.

Will be a plus:

• Prior experience in iGaming, customer support, or live chat operations is a plus;
• Prior experience in content writing, knowledge base management, or FAQ documentation is a plus;
• Curiosity about AI/chatbot technology and willingness to learn new tools.

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• Flexible working hours and remote working options, you'll enjoy the freedom that the company provides;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan, depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.

Interview process:

• HR Interview with the Recruiter;
• Final interview with the team;
• Final decision.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!