Taptap Send
Growth Manager, Lebanon (EUR based - remote)
Our Mission
Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.
The Team
-> Founded by Harvard grads / 3rd-time founders
also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline)
we like moving fast, and we hire people that do as well.
we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) – in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).
About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article
Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning….
Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels
*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
The Role
Play a key part in driving the growth of Lebanon Market, with a particular focus on the diaspora in Europe (starting with France and Germany). You will seek to establish TTS as the leading product/service for sending remittances to Lebanon through analysis, customer insights and a variety of growth activities.
The role offers the chance to join an early-stage, high growth startup and to have a positive impact on the communities we serve.
Responsibilities
- Create a comprehensive growth strategy for the corridor(s) by working with both internal and external stakeholders and execute it within collaboratively aligned timelines.
- Conduct customer research; execute partnerships and events; set up offline and online advertising campaigns; and source and lead community ambassadors, influencers, and agencies
- Build trust-based relationships with diaspora communities to increase brand awareness and unlock growth across all personas and use cases, geographies and regions in Europe.
- Deliver both growth and profitability targets on your corridor(s) by allocating resources to achieve the strongest return on investment (lowest CAC)
- Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution
- Recommend improvements to product experience based on market, competitor and customer insights and feedback
- Use analytical tools, market intelligence, and data to investigate, solve and remediate wide-ranging business problems.
- You will need to be, or become, comfortable with complex data sets, providing insights and fact-checking against the real market situation
Requirements
- Based in Europed (ideal if France or Germany), with exceptional knowledge and networks in the Lebanese diaspora
- Experience managing projects with multiple stakeholders
- Strong analytical skills and ability to make data-driven decisions.
- Familiarity with pulling and presenting insights from data using Excel / Google suite. SQL, Python, R is a plus
- Experience: Minimum of 3 years in a fast paced and high growth-environment such as startups, operations, consulting, finance, or similar.
- Business development/sales/marketing background is a plus
- Bachelors or Advanced degree
- Fluency in English, Arabic, and French ideally; other languages a plus
Also you are:
- Execution oriented - we have an “impact first” philosophy and a lot to be done; you should be able to take an idea to implementation
- Customer-centric - you love speaking to people and enjoy building meaningful relationships with customers and community members across cultures
- Mission-Oriented - you are passionate about working with immigrant communities and/or financial inclusion
- Flexible - you are comfortable setting your working hours to accomplish your goals, including work commitments on nights and weekends (e.g., events or customer meetings)
- Organized - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
- Driven - you thrive in fast-paced, target oriented environments
Benefits (specifics depend on geography!)
- Competitive salary (based on experience)
- Flexible hours
- Regular team events
- Professional development opportunities (e.g. language lessons, training, etc.)
- Taptap equipment (laptop, accessories)
- Work from home desk stipend
- Behavioral health benefits
Impact first.
Team next.
Accept reality.
Propose solutions.
Win with grit.
Be proactively candid, with yourself and others.
Love the particular.
Own it.
Create positive energy.
Maybe, even have fun.
Equal Opportunity Employer
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
Get the best rate on sending money to Africa. We provide fast transfers to mobile money wallets in Ghana, Ivory Coast, Senegal and Mali 💥
- Founded
- Founded 2017
- Employees
- 51-200 employees
- Industry
- Diversified Financial Services
Growth Manager