Creative Agency Project Manager

For extraordinary strategists, creatives, and technicians with unique personalities, Paper Tiger provides the right combination of autonomy, collaboration, and support, so our people can access their inner resources, learn from the best, and develop their skills and careers.

We subvert agency culture by prioritizing our humanity — treating each other with empathy and transparency so we can take care of ourselves and perform at our best. At Paper Tiger, we believe happy, fulfilled people effect the most positive impact at work, in their families, and in the world.

We are seeking a Project Manager with 3-5 years of professional experience handling client requests and providing exceptional customer service in an Agency setting. You understand the agency process, how to work with web developers, project managers, account people, and creative team members alike. You keep aware of our creative team's bandwidth and put together timelines and estimates using our agency project management system. Your time will be spent preparing estimates from creative resources and outside vendors; planning projects and inputting project data using project management software; managing the flow of creative work - sending materials to designers, account team members, developers, and project managers; running scheduling meetings; allocating resources to projects; developing new processes when needed; enforcing deadlines and solving issues with roadblocks; managing creative vendors; and assisting project managers on an as-needed basis.

Responsibilities

• Responsible for developing and managing the project plan and working with discipline leads and project teams to execute on plans
• Monitor day-to-day activities of the project team and ensure work is progressing as planned. Work with the project team and be actively involved in all aspects of the work
• Manage schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood, and executed upon.
• Effectively and efficiently plan and prioritize all deliverables and resources working across project(s) based on the scope of work and project goals
• Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance
• Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
• Communicate and document project status and strategic recommendations to clients, team members, and senior management on a regular basis; escalate issues accordingly via the appropriate channels
• Proactively identify opportunities and deliver improvements; follow Paper Tiger project management methodology and project processes
• Partner with project team leads to present work

Requirements

• Proven work experience as an Project Manager, Account Manager, or relevant role
• Demonstratable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with Project Managerment software and Google Workspace (particularly Drive, Docs, Sheets)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Benefits

• Medical, dental, and vision coverage (US only)
• 401(k) with company matching
• Generous PTO policy
• Work remote or in our Ridgewood, NJ office
• Education and travel reimbursement
• Unlimited Milano cookies (office only)