Startup Jobs
Post a Job
Bosta
Bosta

Customer Care Agent (Emails & Chats)

Egypt
Full-Time
On-site

TLDR

Proactive client support specialist focusing on resolving escalations and maintaining strong client relationships within a growing care team.

About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About The Role:

Job Code:

Incremental 2026CX-026 

We’re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.

What you’ll be doing:

  • Maintaining a positive, empathetic, and professional attitude toward clients at all times
  • Assist with challenging client requests or issue escalations as needed
  • Acknowledging and resolving clients' complaints
  • Communicating and coordinating with colleagues as necessary
  • Keeping records of clients interactions, transactions, comments, and complaints
  • Build and maintain strong, long-lasting client relationships

    • Working Conditions

  • 6 months Project Based Contract
  • Social Insurance, Family Medical Insurance & Life Insurance.
  • Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months.

    • Who are you?

  • Experience in a Client Support or similar role
  • Familiarity with our industry is a plus
  • Experience using the help desk and support tools
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Multi-tasking abilities

    • Benefits

    Health Insurance

    Family Medical Insurance & Life Insurance.

    career development opportunity

    Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months.

    Bosta
    Bosta

    Bosta is an overnight delivery provider focused on E-commerce companies in Egypt and KSA. By leveraging technology, we deliver fast, reliable logistics solutions that enable businesses to track and connect with couriers seamlessly through a unified platform, effectively disrupting traditional logistics models.

    Founded
    Founded 2016
    Employees
    51-200 employees
    Industry
    Internet Software & Services
    Total raised
    $1.7M raised
    View company profile