Customer Care Associate - Remote (Night Shift)
TLDR
Deliver high-volume customer care, handling 50+ daily calls and coordinating with cleaners and drivers to ensure consistently excellent service.
About ihateironing
We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards.
We make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day.
Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.
As our team continues to grow, we're looking for talented Customer Care Associates to join us. We welcome applications from individuals at different stages of their customer service careers.
There will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
Requirements
We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:
- Two year's minimum previous customer care experience
- Excellent attention to detail
- Well organised and punctual
- A team player
- Honesty and professionalism in everything you do
- Working hard and additional hours and weekends when required
- Dealing with 50+ calls on a daily basis
- Troubleshooting issues that may arise
- Handling customer complaints and providing appropriate solutions
- Ability to think on your feet and use your own initiative
- Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits
- Competitive salary
- Fully remote role
- £20 monthly health and fitness subsidy
- Eligible for a discretionary annual company bonus of up to £2,000.
- Company pension
- Paid accommodation for 3 weeks training in London
- Subsidised laundry and dry cleaning
- Opportunity for progression
- Great working environment
Work Hours:
- Monday to Friday: 5:00pm – 1:00am (UK time)
- One Saturday in every two: 7:00pm – 12:00am
- When working a Saturday shift, you will receive a day off during the week instead.
Benefits
Health Insurance
£20 monthly health and fitness subsidy
Great working environment
Paid Time Off
Paid accommodation for 3 weeks training in London
Remote-Friendly
Fully remote role
ihateironing.com makes dry cleaning and laundry effortless through people, process and technology.We are looking for smart, ambitious team players. People who are excited by the prospect of working with an early-stage, fast growing start-up. Excited about being given responsibility, learning and being able to make a real difference as we continue our growth and expansion to become the world's leading dry cleaning and laundry company.