Customer Care B2C Team Leader

About us:

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

What you’ll do:
• Assist in the formulation of targets for individuals;
• Answer questions from staff and provide guidance and feedback;
• Anticipate escalation and take over calls when needed;
• Devise ways to optimize procedures and keep staff motivated;
• Keep management informed on issues and problems.

What you’ll bring:
• Proven experience as call center supervisor or similar supervisory position;
• Excellent in Italian;
• Working knowledge of MS Office;
• Tech savvy with knowledge of telephone equipment and relevant computer programs;
• Ability to work under pressure.

Why choose us:
• Permanent contract;
• Food Allowance;
• Pension Fund;
• Company Owned Devices (laptop and business mobile phone);
• Flexible working hours and the possibility of smart-working (according to the company's internal policy);
• 24 Extra Hours Paid Leave;
• Preferential treatment on products offered by Intesa Sanpaolo bank;
• Supplementary Private Health Insurance and consultation with the company doctor;
• Flutter Sharesave Plan.

Choose us also for:
An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
Continuous learning for soft and hard skills (es. Learn / Platform, Training);
Support for parents and children and new mothers’ contributions;
Volunteering during your working hours.

Much more about us:
• Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity

Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Location: Tirana, Albania