Customer Care Coordinator

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Coordinator conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry. WHAT YOU WILL DO

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism

Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns

Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available

Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests

Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance

Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing

Operate cash register, computer-based POS system, and cash drawer

Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines

All other job duties as assigned

WHAT WE ARE LOOKING FOR

High School diploma or General Education Development (GED) required

Associate or Bachelor’s degree in any field preferred

Minimum of 2 years’ experience in a call center setting.

Excellent computer, language and reasoning skills

Bilingual in Spanish preferred

Excellent multi-tasking skills over the phone 

Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks

Frequently sitting

Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds

Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.