O7 Therapy
Customer Care Representative
- Support clients through phone calls, emails, and chat to help them access company resources.
- Build positive relationships with clients to develop and maintain customer satisfaction.
- Provide virtual online learning support and orientation on our services and tools.
- Maintain customer feedback records for development and improvement purposes.
- Submit tickets, complaints, and customer concerns to stakeholders.
- Implement communication plans with clients as needed from different departments.
- Work shift from 1 PM to 9 PM.
- 1-3 years of experience in Customer Service or related fields.
- Very good command of English, both spoken and written.
- Good knowledge of MS Office (Word, Excel).
- Very good communication skills.
O7 Therapy is a telehealth platform that connects individuals with top Arabic-speaking mental health professionals, providing secure and accessible support for a range of mental health issues, including depression, anxiety, and addiction. We also collaborate with employers and communities to promote mental wellness, making expert care available to those who need it most.