dev.autodoc.loc
Customer Engagement Specialist(m/f/d)
This job is no longer available and isn't accepting applications.
TLDR
Analyze global NPS and CES data, uncover technical bugs and friction points, and turn customer feedback into operational improvements.
- Drive global end-to-end management, tracking, and strategic analysis of NPS (Net Promoter Score) and CES (Customer Effort Score).
- Identify underlying technical bugs and procedural friction points by systematically analyzing low customer scores.
- Capture qualitative insights from detractors and promoters through voice surveys, follow-up calls, and multi-channel feedback mechanisms.
- Analyze customer contact histories and Call Center (CC) verifications to uncover systemic issues driving detractor sentiment and quantify their impact on NPS.
- Escalate emerging positive and negative customer trends to leadership with actionable recommendations for operational improvement.
- Experience: 2+ years of experience in Project Management, Customer Experience (CX), or Customer Insights roles.
- Languages: English (B2+ level), Russian (B2+ level).
- Hard Skills: Advanced proficiency in Microsoft Office / Google Workspace, hands-on experience with modern AI productivity tools (e.g., Claude, Grok, ChatGPT), and familiarity with CX/NPS platforms (e.g., Qualtrics or similar), basic-to-intermediate skill in Excel/Google Sheets (pivot tables, standard formulas) or BI tools (Power BI, Tableau) to visualize survey trends.
- Soft Skills: Strong analytical mindset, high emotional intelligence (empathy), proactive ownership, exceptional cross-functional collaboration, and communication skills, ability to translate raw customer feedback into clear, actionable requirements.
- Full time contract (40 hours a week)
- Monday – Friday, 9:00am - 18:00pm, 2 days a week days off
- Work location: Chișinău, in office
- Competitive salary based on your professional experience
- International career in a multicultural environment with lots of opportunities to grow
- Professional growth - 650 e-courses focusing on Leadership and different soft skills
- Free company events and activities
- Free English and German language classes
- Annual vacation of 28 calendar days + a day off on a birthday
- Fruit days.
Benefits
Free Meals & Snacks
Fruit days.
Learning Budget
Professional growth - 650 e-courses focusing on Leadership and different soft skills
Paid Time Off
Annual vacation of 28 calendar days + a day off on a birthday
AUTODOC is Europe’s leading online platform for the automotive aftermarket, combining digital-first e-commerce with strong German roots. With a team of over 5,500 professionals across 27 countries, we provide drivers with easy access to automotive parts and services, driving the future of mobility through technology and innovation.
Specialist
No longer accepting applications