Brevo

Customer Experience Representative - Spanish speaker

Paris, France

Full-Time

Hybrid

TLDR

Resolve client tickets, troubleshoot email marketing issues, and identify platform bugs while supporting Spanish-speaking customers.

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.

From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.

Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.

We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!

Join us as a Customer Experience Representative for our Customer Experience Team. Brevo's Customer Experience Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well. We are looking for an Spanish native speaker to join our team on the Monday-Friday shift.

Your impact at Brevo:

Manage and resolve daily client tickets via email and phone in a timely and professional manner.

Ensure that clients’ questions and problems are addressed properly and in a timely manner.

Handle challenging customers and escalate complex issues outside of the department when necessary.

Report, analyze and resolve system and operational issues that impact clients.

Grow client relations and work closely with the tech team to identify bugs.

Work independently to master emailing best practices, as well as our platform and the tools we offer customers.

Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.

Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.

Who you are:

Fluent in Spanish (mandatory).

Additional languages are always welcome !

Customer-focused with the ability to build strong customer relationships and instill confidence.

Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework.

Experience in customer experience/success/support.

At least a first experience in customer management focused on retention.

SaaS experience is a plus!

Why people love working at Brevo:

A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighbourhood.

Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day).

Learning, every step of the way : Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.

Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.

Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform

A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.

Our candidate journey:

Introductory TA call (30 min)

A Case Study to do at home

An interview with your future Team Lead and our Senior Team Leader

An interview with our Head of Customer Experience

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.

Benefits

Health Insurance

Top-notch private healthcare (70% covered)

Home Office Stipend

budget to support your home workspace

Work Council benefits

Work Council benefits via Leeto

Paid Parental Leave

6-week second-parent leave

Paid Time Off

extra time off if your child is sick and needs you

Remote-Friendly

regular team events

Visa Sponsorship

relocation assistance for international talents

Wellness Stipend

Several services related to prevention, health and personal and professional well-being on Welii platform

Brevo

Brevo builds a comprehensive Customer Relationship Management (CRM) suite that empowers organizations to forge lasting connections with their customers. Designed for businesses of all sizes, it combines powerful marketing and sales tools—like email, SMS, and automation—into an intuitive platform that scales with their ambitions.

Founded: Founded 2012
Employees: 500+ employees
Industry: internet
Total raised: $780M raised
Last funding: Raised December 2025

E-commerce Marketing Tech

View company profile