Customer Happiness Agent
TLDR
Handle customer enquiries across chat, phones, social, and email while resolving delivery issues, monitoring service levels, and gathering feedback.
About Us:
Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.
Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australia's largest and most successful social media brands.
The Role:
We are looking for Customer Happiness Officers who are customer obsessed and want to work with one of Australia's leading women's fashion ecommerce businesses!
This role will serve as the contact for customer enquiries and feedback, ensuring quality control, resolve delivery enquiries and get customer feedback. You will play a pivotal role in being the voice of our customer, ensuring that their experience is not only world class, but something they will rave about to their family and friends.
Duties to include, but are not limited to:
Ensure customer enquiries are dealt with in a timely manner across all channels ( chat, phones, social and emails)
Maintain high level of customer satisfaction rate across all channels
Escalate time sensitive orders appropriately within timely manner
Clearly relay relevant information when escalating enquiries
Continued development and improvement of customer service level
Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels
Ability to work effectively as a team to put the customer first at all touch points
Who are we looking for?
1+ year experience in delivering awesome customer experience results
Perfect written and verbal communication skills. Your English needs to be exceptional.
Adapt to the Showpo TOV within the business and towards customers
Adaptable, flexible and able to work autonomously and unsupervised
Typing speed > 60 words per minute
This is a great opportunity to join the team! Apply to find out more...
Benefits
Remote-Friendly
Fully remote role
Showpo is an Australian-owned eCommerce fashion brand that leverages social media to redefine retail for the new generation. Catering to a global audience, the company is known for empowering women and has established itself as a leading destination in the ever-evolving fashion landscape.