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Midas
Midas

Customer Intelligence Manager

Turkey
Full-Time
Hybrid
This job is no longer available and isn't accepting applications.

TLDR

Optimize end-to-end user journeys, turn feedback and behavioral data into insights, and track experience improvements with KPIs.

At Midas, we are working on real-life engineering challenges to transform the world of finance.

We’ve transformed investing in Turkey by delivering a seamless experience for everyday investors. Today, 4 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.

As a Customer Intelligence Manager, you’ll optimize end-to-end user journeys, ensuring consistent and high-quality experiences across all touchpoints. You’ll turn user feedback into actionable insights, drive improvement initiatives, and work closely with cross-functional teams to align products and services with user expectations.

What You'll Do

  • Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.
  • Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.
  • Collaborate with cross-functional teams to align product and service delivery with user expectations.
  • Develop and monitor KPIs to measure the impact of experience enhancements and track progress.
  • Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.

    • What You'll Bring

  • Proven experience in customer experience, customer support, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.
  • Strong analytical skills with the ability to translate data into actionable strategies.
  • Exceptional communication and collaboration skills to work across diverse teams.
  • Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.
  • An user-focused mindset with creative problem-solving skills.
    • Midas
    Midas

    Midas is an investment platform based in Turkey that offers a low-commission, SPK licensed service designed for everyday investors. We’re focused on transforming the finance landscape by providing a seamless and accessible investing experience that spans traditional markets like the NASDAQ and NYSE, as well as the Istanbul Stock Exchange and cryptocurrency.

    Founded
    Founded 2021
    Employees
    11-50 employees
    Industry
    Diversified Financial Services
    Total raised
    $1M raised
    View company profile
    Manager
    No longer accepting applications

    This job is no longer available