Customer Onboarding Team Member

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life.

As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our customer onboarding team members are our greatest asset - representing Starling to the people, and businesses, that rely on us to help manage their financial lives. As a Customer Onboarding Team Member, you'll be responsible for ensuring our customers have a great first experience with us, opening personal or business current accounts.

Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. At the moment our priority is fulfilling as many full-time shift patterns as possible. As such, we are looking for people who can commit to 37.5 hours a week (5 x 7.5 hour shifts), usually between 6am-10pm Monday to Sunday.

Closing date for applications will be 7th March and you will receive a response from us by 9th March. We will have an assessment day on 12th March.

The Onboarding team's responsibilities include:

• Ensuring the smooth and timely processing of a high number of new account applications daily.
• Performing the necessary due diligence and investigation to satisfy the account falls within our risk appetite.
• Cross reference and confirm customer documentation, using both internal and external sources.
• Understanding and overseeing the identification of high risk applications (including PEPs and sanction matches).
• Identifying trends and unusual activity, and reporting where appropriate.
• Working to a high standard consistently, meeting strict timeframes.

Requirements

• This role would suit someone with a strong administrative background
• A strong desire to help customers
• Diligence - you understand the importance of doing things right first time
• Inquisitive - the ability to research and make an informed decision
• A demonstrable interest in businesses, through study or work experience, is beneficial
• Ability to balance workload and deal with multiple priorities.
• Aptitude to work with a team in a changing environment.

Benefits

• 33 days holiday (including public hols). You’ll also get your birthday on us
• 16 hours paid volunteering time a year
• Private Medical Insurance with VitalityHealth
• Contributory pension scheme
• We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!
• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
• Gym membership options

Full details are available on our careers site

About Us:

Starling is a leading digital bank on a mission to disrupt the banking industry.

Since our launch in 2014, we've surpassed 2 million accounts, including almost 300,000 business accounts. Our total deposits, meanwhile, have topped £4 billion and we have lent over £1.5bn over the same period. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award three years running, and now employ over 1100 people across our London, Southampton, Cardiff & Dublin offices.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.