Customer Operations (Remote)

The Gist

Sparrow is looking for a Customer Operations expert to join our fast-growing team. As an early member of Sparrow, your day-to-day will include:

Excelling at the supporting our customers:

• Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers
• Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers
• Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor’s offices, etc. through various methods of communication (phone call, email, in-person)

In collaboration with the Sparrow team, building a better product:

• Collect and share product feedback that you receive during customer interactions
• Evaluate our impact at each leave life cycle
• Implement process improvements to resolve inefficiencies and address customer pain points

About You

• Highly organized and detail-oriented
• Clear, empathetic communicator able to balance rapport and problem solving
• People person — remarkable degree of empathy and interpersonal intuition, and strong, active listening skills
• Learner’s mindset — highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment

Why be in Customer Operations at Sparrow?

• Sparrow solves an acute pain point experienced by companies and their employees.
• We strive to be the best in the industry by addressing long-standing problems in the process and providing exceptional service. This means that as a Customer Operations Specialist, most of the people you work will be grateful for your help!
• The insights you will gain in customer needs will make you an invaluable team member for our product and engineering team.