Customer Operations Representative
TLDR
Maintain reports, track shipments, and resolve issues to ensure a positive customer experience.
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
What your day-to-day will look like:
Support Sales with managing the branch’s key accounts
Enter loads and confirm notes about the status of shipments
Schedule pickup and delivery appointments with warehouses and customers
Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
Handle any issues that arise on shipments and share information and updates with the customer
Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
Monitor report cards
At a minimum, you’ll need:
Excellent verbal and written communication skills
Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
The ability to work in a fast-paced environment
It’d be great if you also have:
1 year of sales or customer service experience
1 year of related experience and/or training, and a general understanding of the transportation industry
Solid attention to detail and follow-up skills with experience identifying and resolving problems
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
Benefits
Equity Compensation
401(k) retirement plan with up to 5% company match
Health Insurance
Comprehensive medical, dental, and vision plans
Learning Budget
Career and Leadership Development Programs
Employee Assistance Program
Employee Assistance Program (EAP)
Paid Time Off
Paid time off, company holidays, and volunteer days
RXO provides innovative transportation solutions that connect shippers and carriers across North America. Leveraging advanced technology and a vast network, we focus on enhancing efficiency and streamlining the logistics process to tackle the industry's challenges.
- Founded
- Founded 2022
- Employees
- 500+ employees
- Industry
- Air Freight & Logistics