Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
What you'll do:
Review and handle alerts generated by risk system and internal risk monitoring systems
Investigate suspicious user activities related to fraud, scams, and money mule behaviors
Handle user-reported and partner-reported suspicious cases
Perform account reviews and transaction checks based on internal risk procedures
Escalate high-risk or complex cases to senior risk, compliance, or AML teams
Apply appropriate account actions such as temporary restrictions, holds, or escalations when required
Maintain accurate investigation notes and case documentation
Follow operational procedures, risk policies, and investigation guidelines
Coordinate with Customer Support, Compliance, and Partner teams for case resolution
Support day-to-day fraud prevention and risk mitigation operations
Meet operational KPIs, productivity targets, and SLA requirements
Perform other related duties and ad hoc tasks as may be required from time to time.
What we expect from you:
Bachelor’s degree or equivalent working experience
1-3 years of experience in Risk Operations, Fraud Operations, Customer Support, Trust & Safety, or related operational roles
Experience in fintech, e-wallet, banking, payments, or cryptocurrency industries is preferred
Familiarity with fraud/scam/money mule investigation processes is an advantage
Strong attention to detail and ability to identify suspicious activities
Good judgment and decision-making skills
Ability to follow standard operating procedures and risk guidelines
Good written and verbal communication skills
Willingness to work shifting schedules, weekends, or holidays if required
Proficient in using operational tools, spreadsheets, and case management systems
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
