Customer Service Administrator

As a Customer Service Administrator, you will be responsible for supporting customers and internal stakeholders by ensuring the accurate processing of orders, deliveries, spare parts, and invoicing activities. You will play a key role in maintaining excellent customer service while supporting the efficient day-to-day operation of the business.

Key Responsibilities

Order Management

• Entering and managing orders in SAP.
• Coordinating with the warehouse regarding deliveries and transport planning.

Customer Communication

• Creating order quotations and order confirmations.
• Managing customer inquiries related to orders, deliveries, and invoices.

Spare Parts Management

• Ensuring safety stock levels are aligned with demand.
• Informing the Supply Chain team of any deviations or potential shortages.

Invoicing and Credit Management

• Ensuring timely and accurate invoicing.
• Preparing credit notes.
• Following up on overdue invoices.

Quality, Safety & Compliance

• Responsible for ensuring everyone works safely and according to stow's QSHE standards to ensure all work is completed in a safe, efficient, and qualitative manner.
• Ensuring all activities and processes comply with QSHE standards, policies, work instructions, and local legislation.
• Supporting Lean principles and continuous improvement initiatives throughout the organization.

The position is with Movu Robotics; however, the employment contractual agreement will be made with stow Ovar.

• You have experience in administrative supporting tasks in an industrial B2B environment. 

• You possess a relevant bachelor’s degree. 

• You are a computer literate and you can work with MS office applications. SAP and Salesforce knowledge are advantageous.

• You feel comfortable of communicating to customers in English. French is an added advantage.

• Experience in spare parts, service operations, installed-base management, or after-sales support is considered an advantage. 

• You are willing to travel sometimes to our headquarters in Belgium 

• Be administrative, organizational, and commercially skilled. 

• You go the extra mile, solving problems with a proactive and creative mindset. 

What do we offer?

• Comprehensive training and development provided by experienced professionals to support your success from day one.
• Collaborate with talented and passionate colleagues in an open, supportive, and enthusiastic team culture.
• Competitive salary package that recognizes your skills, contribution, and professional growth