Halfords Media (UK) Ltd
Customer Service Agent
TLDR
Handle multichannel customer inquiries (chat, email, social) and verify subscriber data while upholding confidentiality and service standards.
Customer Service AgentCustomer Service Agent
As a Customer Service Specialist, we need you to:
- Handle customer inquiries via Digital Service Channels: inbound and outbound call center Chat, Email, Social Media
- Provide customers with the data regarding new and existing services/campaigns
- Register Customer problems and requests correctly and accurately
- Verify any kind of information related to subscribers
- Follow high-security level of customer data confidentiality
- Follow company standards in customer service
- Proper knowledge of Company products/ services/promotions/standards.
We need you to have:
- Fluency in Armenian, good knowledge of Russian, and English will be considered a plus.
- Excellent Communication Skills
- Multitasking skills
- Stress tolerance
- Adaptive to changes
- Quick learner.
Halfords Media (UK) Ltd is focused on enhancing the sports betting and iGaming landscape in Southern Europe, particularly in France, Portugal, and Spain. By combining local expertise with the robust infrastructure of Flutter Entertainment, we aim to set new standards in entertainment and innovation. Our data-driven approach ensures that customer insights shape the products we build, fostering a responsive and dynamic gaming experience.
- Founded
- Founded 1998
- Employees
- 201-500 employees
- Industry
- gambling & casinos
Customer Service