Customer Service Agent (Outbound)

Job Descriptions:

• Managing incoming calls from clients.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identifying and assessing client’s need to ensure service excellence
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Handling day-to-day administrative tasks
• Responsible for sending and compiling reports related to customer service surveys.
• Develop the strategy the team will use to reach its goal
• Create reports to update the company on the team’s progress

Requirements:

• Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field
• Work Experience: Minimum 2 years of Customer Service Experience. Fresh grads are welcome to apply
• Excellent English communication skills
• Confident with corresponding clients over the phone
• Good working knowledge of Microsoft Office applications
• Strong thirst for knowledge and ability to learn fast
• Preferably candidates with experience in Customer Service
• Applicants must be willing to work on Shift Rotation Basis