Customer Service Associate - Iberia (Logistics)

Introduction

Summary:
The Customer Service International Associate – Iberia is responsible for providing customer service and operational support across the Iberia region. This role serves as a key liaison between customers and internal teams, ensuring timely processing of customer requests, accurate system updates, and effective resolution of service-related issues. The position plays an important role in maintaining customer satisfaction while supporting daily business operations.

What You Will Do:

• Upload and maintain customer and product information in InfoTip and other internal systems.
• Support the review and follow-up of customer credit requests, coordinating with Finance and other stakeholders as needed.
• Review and process logistics and freight invoices, ensuring accuracy and timely resolution of discrepancies.
• Assist with the management and resolution of customer complaints, working cross-functionally to provide timely responses and corrective actions.
• Provide customer support for Amazon accounts, including monitoring and responding to customer inquiries and emails.
• Process customer orders, requests, and documentation in accordance with company procedures.
• Monitor and maintain customer records to ensure data accuracy and compliance.
• Collaborate with Sales, Supply Chain, Logistics, Finance, and other internal functions to support customer needs.
• Track and follow up on open customer service issues to ensure prompt resolution.
• Prepare reports and provide administrative support for the Customer Service team as required.
• Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.

To Be Successful You Will Have:

• Bachelor's degree or equivalent work experience preferred.
• 1–3 years of experience in Customer Service, Sales Support, Logistics, or a related function.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Experience with ERP, CRM, or customer service systems is preferred.
• Fluent in Spanish and English (written and verbal). Portuguese is a plus.

Location: Madrid, Spain (hybrid 3 days in office)
Reports To: After Sales and Training Manager