Customer Service / Call Center Agent

Customer Service/ Call Center Agent

Chilindo is one of Thailand’s leading & fastest growing E­Commerce companies. We offer a wide range of products through online auctions ­ more than 50.000 auctions per day including new products almost every week. As an employee at Chilindo you will enjoy a challenging and interesting job, working with both thai and foreign talent.

The position as Customer Service & Call Center Agent covers tasks as communicating with all of our customers across Thailand via phone, Facebook, Line and E­mail. You will belong to a team of more than 60 inspiring colleagues in the Customer Service department.

Responsibilities:

●  Deal directly with our customers by telephone, electronically (Facebook, Line, E­mail)
●  Suggest solutions to any issues and problems claimed by customers and resolve it instantly

●  Fulfill customer requests by clarifying desired information; completing transactions and forwarding requests.

Requirements:

●  High school or Bachelor degree
●  Good computer skills; typing and use of Microsoft office applications will be an advantage
●  Good command of English is desired
●  Punctual and extrovert personality
●  Ability to work in a structured manner and strive to get things done
●  Service­minded and ability to work both efficiently and effectively under pressure

●  Positive mentality and ability to work well in a large team

Salary range:

Standard salary is 14000 THB/monthly plus overtime. Average salary for Call Center Agent is approx 17.500 THB/monthly and higher. For employees that show the right attitude, career advancement and increase in salary is possible.

Perks & Benefits:

●  6 day work week
●  Social Security (SSO)
●  Company outings and parties
●  Possibility to grow within the company
●  Additional bonus if able to handle English­speaking customers