Customer Service Consultant (all genders)

Babbel is driven by a purpose: Creating mutual understanding through language. This means building an ecosystem of language learning offerings that helps people connect across cultures. Babbel, Babbel Live and Babbel for Business provide users with the most effective solution to be able to communicate with real people, in real situations. The key is a blend of humanity and technology. More than 60,000 lessons across 14 languages are hand-crafted by 150+ linguists, with user behaviors continuously analyzed to shape and tweak the learner experience. And it works: Studies with Yale University, City University of New York and Michigan State University prove its effectiveness. From headquarters in Berlin and New York, 750 people from more than 65 nationalities represent all the differences that make humans unique. Babbel is the most profitable language learning app worldwide, with more than 10 million subscriptions sold. For more information, visit www.babbel.com or download the apps in the App Store or Play Store.

We are looking for a Customer Service Consultant for our Customer Service team in the heart of buzzing Berlin! 

Babbel is a dynamic and rapidly growing company that not only prides itself on providing excellent language learning products, but also great customer service!

In order to keep up with the demands of our daily growing customer base from all over the world, we are currently looking for an English speaking Customer Service Consultant. If you are an English speaker with excellent customer service skills and experience, we’d like to hear from you! Please include a cover letter in your application.

You will:

• Answer incoming customer questions and requests through all supported channels (email, contact form, phone, chat, social media, app store reviews, etc.)
• Ensure a high level of customer satisfaction by solving issues quickly and competently
• Maintain a high level of expertise by attending trainings and courses as required
• Identify and report technical problems, usability flaws and customer requirements
• Contribute to initiatives aimed at improving our provision of customer service

You have:

• Excellent written and spoken communication in English, with any other language a plus
• Experience in handling customer requests via multiple channels (email, chat, phone, social media)
• Solid problem-solving skills – the ability to get to the root of a problem and provide a speedy solution to the customer
• The enthusiasm and ideas to participate in projects improving the customer experience

You are:

• A friendly team player, who loves to communicate with customers and coworkers from a wide range of backgrounds
• A fast learner with good comprehension skills, who quickly understands the needs of the customer
• Comfortable with large amounts of quickly-updated information 
• Familiar with common internet programs, PC/Mac and mobile devices

Nice-to-have:

• Fluency in one or more of the following languages: Italian, German, Spanish, French, Portuguese, Swedish, Polish, Ukrainian

Some perks of becoming a Babbelonian:

• 30 vacation days and flexible working hours 
• BVG card or Swapfiets bike 
• Jobbatical and Sabbatical options
• Many internal & external learning opportunities to choose from
• A yearly Learning & Development budget
• Visa and relocation assistance 
• Full access to Babbel & Babbel Live classes 
• Modern office in the heart of buzzing Berlin equipped with a family, music, faith and nap room 
• Various internal communities to be part of including the Femgineers+, DEI Ambassadors, Accessibility & Disability Group and more

Join one of the fastest-growing education technology companies and contribute in making learning a whole new experience. And of course: get full access to our world-leading language learning content!

Diversity at Babbel

As part of our ongoing journey towards building a diverse, equitable and inclusive company, we welcome everyone to apply, especially those individuals who are underrepresented in tech. We are a learning company, inside and out, and we encourage you to apply even if you do not fit all the technical requirements - all candidates are assessed based on skills, qualifications and on our business needs. Please state your pronouns at the beginning of your application, and let us know if you’d like to be addressed by a name other than the one appearing on your official documents. If you have a disability or special need, feel welcome to inform us, so that we can provide you with the proper assistance in the application process.

Sounds good? We are already looking forward hearing from you! Check out our jobs page, our blog, and our techblog!