Customer Service Executive
TLDR
Streamline multi-channel customer inquiries, ensure listing quality within SLA, and coordinate across teams to deliver a smooth jobseeker experience.
Your responsibilities:
- Manage customer enquiries via email or phone in a professional and timely manner
- Follow-up with your portfolio of customers and offer appropriate recommendations
- Ensure the publication and the quality of listings within the SLA timeframe
- Work closely with internal teams to guarantee a smooth customer experience
- Provide support to jobseekers
- First experience in a customer service or other direct customer facing role
- Fluency in English, French, and German. Luxembourgish is an asset.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
- High attention to detail and strong problem-solving skills
Your benefits
- Holiday allowance
- Quarterly bonus
- Lunch vouchers
- 26 vacation days + 2 volunteering days
- 2 home office days after onboarding (possible)
- Group insurance + hospital insurance
- Ongoing development possibilities
Benefits
Free Meals & Snacks
Lunch vouchers
Health Insurance
Group insurance + hospital insurance
Learning Budget
Ongoing development possibilities
Quarterly bonus
Paid Time Off
26 vacation days + 2 volunteering days
Remote-Friendly
2 home office days after onboarding (possible)
StepStone Group is a leading online job platform that connects job seekers with companies, helping them find their perfect match. With a diverse portfolio of over 20 brands across more than 30 countries, we leverage data and technology to drive fair and equitable hiring. Our mission is straightforward: to ensure the right job for everyone by reshaping the labor market.
- Founded
- Founded 2007
- Employees
- 500+ employees
- Industry
- financial services
- Funding stage
- Public
- Stock ticker
- Publicly traded (STEP)
- Total raised
- $200M raised