Customer Service Intern
TLDR
Join a vibrant team as a Customer Service Intern, providing exceptional support to 150 million customers and gaining valuable hands-on experience in a dynamic work environment.
We are looking to recruit a Customer Service Intern. This is a learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Knowledge, Skills, and Experience
- Minimum BSC degree in any field
- 1-2 years experience in Customer Relationship Management will be a plus.
- Ability to speak Hausa is a plus.
- Computer skills including the ability to use spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills
Location
Yaba, Lagos
Jumia is a premier e-commerce platform in Africa that connects millions of consumers with sellers through its comprehensive marketplace, efficient logistics network, and integrated payment solutions. By facilitating seamless transactions and deliveries, Jumia not only empowers entrepreneurs and small businesses but also fosters job creation across the continent.