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Amar Bank
Amar Bank

Customer Service - Makassar

Indonesia
Full-Time
On-site

TLDR

Serve branch customers, resolve inquiries, share product information, and document complaints, requests, and service interactions.

About the Position

As a Customer Service at Amar Bank, you will be responsible for providing excellent service to customers, assisting with their inquiries and concerns, and providing accurate information about Amar Bank’s products and services in accordance with established procedures and service standards.

Responsibilities

  • Provide service to customers visiting the branch in accordance with established SOPs.
  • Assist customers and provide appropriate solutions to their inquiries and concerns.
  • Provide accurate information about Amar Bank’s products and services.
  • Document and record customer complaints, inquiries, and requests.
  • Support other Customer Service officers when needed.

    • Requirements

  • Min. Diploma (D3) or Bachelor’s degree (S1) from any major.
  • Comfortable handling customers through walk-in, inbound, and outbound interactions.
  • Customer-oriented with a strong service mindset.
  • Good communication and interpersonal skills.
  • Disciplined, committed, and professional with a strong work ethic.

    • Placement: Amar Bank Makassar Branch.

    Amar Bank
    Amar Bank

    Amar Bank is a forward-thinking digital banking institution in Indonesia that offers a suite of fintech-based services, including savings, loans, and seamless money transfers. Distinctively recognized for its innovative digital lending platform, Tunaiku, Amar Bank is committed to leveraging technology to enhance the customer banking experience while setting a benchmark for modern banking solutions.

    Founded
    Founded 1991
    Employees
    500+ employees
    Industry
    Banks
    E-commerce Fintech SaaS
    View company profile
    Customer Service