Customer Service
TLDR
Manage customer sales orders and EDI in an ERP system while coordinating deliveries, shipments, price changes, and the Nissan project.
Who we are?
At Mergon, we mould ideas for a sustainable future. We work with leading brands like Tesla, Ford, Nissan and Rivian to design, manufacture and deliver sustainable products for the vehicles and equipment of the future.
We care deeply about our colleagues, customers and our community and we have a curiosity that constantly pushes us to innovate and improve. We are competent, capable and we invest in our people and in our processes to ensure we continue to grow and do our best work every day.
What’s the job?
The Customer Service is responsible for Manage Manual and Electronic (EDI) Customer Sales orders on an ERP system, Liaise with the customer regarding expected timings and deliveries, Communicate any delays or issues to customers, Respond promptly to any customer queries, Manage price changes in the systems, Assist Shipping in organizing customer shipments.
Key Responsibilities:
- Advise Operations and Shipping of any major changes to the customer sales order schedule that could affect delivery timings.
- Review customer orders and shipments to ensure that all data is accurate and up to date.
- Resolve any internal data omissions or discrepancies with other team members
- Responsible of Nissan project
- Deliver / Create de EDI on time in the ERP system
- No customer complains about his development
- Constantly communication with the client and respond to their need on time
- Update the prices in the system when it´s needed
Qualifications & Experience
- Degree in Manufacturing, Mechanical, Industrial or Process Engineering.
- 3-5+ years' experience in automotive manufacturing, Ford experience needed.
- Experience with blow molding and injection molding
- Fluent English and Spanish needed.
Mergon designs and manufactures sustainable products for the future of vehicles and equipment, collaborating with leading brands like Tesla, Lucid, and Rivian. We focus on innovation and improvement while caring deeply about our community and stakeholders.