Customer Service Representative

YES! Are you a natural “people person”?

Do you enjoy interacting with others, and leaving them better off than when you found them?

Would you like to be part of a company whose cutting edge health products make a real positive difference in people’s lives?

Then WE WANT YOU!

We're a fun, fast-paced, and fast-growing natural health company. We're looking for a smart, enthusiastic, patient and empathetic customer service superstar who LOVES making people feel better, while delivering a world-class customer service experience.

Are you willing to be our new customer service superstar on our team, as we continue to expand our products internationally?

Here's what we are looking for in a candidate:

Tasks and Responsibilities:

• Dedication and ability to manage multiple tasks in a pressured environment
• Deal directly with customers by phone, email, chat or ticketing system
• Respond within one hour to customer inquiries
• Provide pricing, stock and delivery information
• Follow up on customer satisfaction

Key Competencies:

• Perfect English is a must
• Communication skills - verbal and written
• Multilingual skills will catch our attention
• Customer service experience is a must
• Compassionate with a high level of empathy
• Interpersonal skills
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Zoho experience is an asset.

We take the customer experience very seriously. As Sam Walton said, "There is only one boss: the customer, and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."

If this sounds like something that is a good fit for the work you LOVE to do, then please tell us why we should hire you, why you’re a great fit for us and how you will make a difference with the level of service we offer our customers.

At this time we are actively looking for applicants outside of the USA, who must be willing and able to work American time zone hours (CST/ EST) — the majority of our clients are in the USA and Canada — and speak and write in fluent English.  Being able to work the occasional weekend is a must.

We only hire the best talent, and we have a rigorous hiring and selection process. If you feel you have what it takes, and if this position interests you, then we’d love to hear from you!

YES, we guarantee you'll have a lot of fun working for us while enjoying all the excitement of working from home with a fast-growing business.

Still interested?...

Here is what we offer: 

• Compensation $10-12 USD per hour (depending on experience)
• Vacation, Sick, Maternity and Bereavement Leave
• BIOptimizers Health Boosting Formulas (Value at $2,400/year)
• Free Books and Courses (Thousands a year)
• Free personalized Nootropics (Value at $3,600/year)
• EFT Sessions
• Career strengths-based coaching
• A tight-knit team of outgoing professionals.

What to Expect during the selection process:

• Application: your profile and resume will be reviewed within 72 hours, and you’ll hear back from us no matter what (no ghosting!).  We aim to respond to every applicant within 5 business days.
• Job specific Skill Assessment: Hands on related test (Grammar/ Math).
• Google Meet Interview: a 30-minute video call with two of our Talent Acquisition Specialists to get to know you a bit better and make sure you are aligned with our company core values.
• Predictive Index Assessment: All candidates need to complete a behavioral and cognitive assessment through Predictive Index.  This tool is an integral part of our hiring process and crucial to limiting bias.  You can find out more about Predictive Index here.
• 30-minute Phone Meeting with a member of the CS team: Informal short "Get to know each other" to gauge if the chemistry is right to be successful together (We do not solely hire for skill, as a new skill is easy to train, we are looking for the right team member to build on our success). 
• Panel Interview: a 60-minute video call with Elisa (Customer Service Team) and Martin (Talent Acquisition Team) to discuss your background, BIOptimizers, and answer your questions about the team and growth trajectory.
• Reference Check: At this point, we will ask for some references to email as part of our due diligence.
• Offer: Ideally, this is the part where we make the offer, you accept, and we all celebrate!

Additional Application Information

Tech Requirements:

• Computer - at least i5 or equivalent with 4GB RAM
• Internet Speed - At least 20 MBPS Download speed.

This role is 100% remote so reliable internet is a must. The company is US based however the company is distributed remotely across the globe.

 Your application must include:

1. Your Resume
2. Your cover letter.  Tell us about your mission in life and how do you see your role at BiOptimizers fitting into your overall vision?