Binance
Customer Service Representative - Indonesia
TLDR
Provides customer support for a cryptocurrency platform, handling high call volumes and technical queries, with multilingual and flexible hours.
Responsibilities:
Handle high amounts of live chat and phone calls
Identify and evaluate customers’ needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Requirements:
1+ years experience of proven customer facing experience or experience as a customer service representative
Strong ability in using IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skill and a good listener
Ability to multi-task, prioritize, and control time effectively
Knowledge of the cryptocurrency/blockchain field is a big plus
Multi-lingual capability is a big plus
Fluent in English and Indonesian
Willing to work weekends and irregular hours which will include night shifts
Binance builds a comprehensive blockchain ecosystem centered around the largest cryptocurrency exchange globally, serving over 300 million users across more than 100 countries. We deliver a diverse range of financial services that encompass trading, payments, and institutional offerings, all backed by robust security and transparency. Our mission is to leverage the power of digital assets to enhance financial access and promote the freedom of money worldwide.
- Founded
- Founded 2017
- Employees
- 11-50 employees
- Industry
- Internet Software & Services
- Total raised
- $10M raised
Customer Service Representative