Customer Service Representative (Retail Experience)
TLDR
Focus on delivering exceptional customer experiences while managing customer communications and order processes in a fast-growing business.
Our client is a leading Australian company specialising in high-quality kitchen and bathroom products. Their mission is to provide excellent customer service and innovative solutions to homeowners and trade partners. They value collaboration, professionalism, and continuous improvement.
As a fast-growing business, they are now seeking to take on a Customer Service Representative with a strong focus on delivering exceptional customer experiences.
Job/Role Responsibilities
- Handle inbound customer communications via phone and email professionally and courteously.
- Deliver first-contact resolution and escalate issues when necessary.
- Process orders, returns, and replacements accurately while maintaining price integrity.
- Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes.
- Manage back orders and update customers as stock becomes available.
- Maintain up-to-date knowledge of company products and services to provide accurate information.
- Keep customer records accurate and confidential in CRM systems.
Requirements
- Previous experience in customer service, sales support, or administration (retail experience).
- Proficient in Microsoft Office;
- Experience with Salesforce, Zoho, SAP, or similar systems is advantageous.
- Excellent written and verbal communication skills.
- Strong organisational skills, attention to detail, and ability to multitask.
- Proactive, team-oriented, and customer-focused.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- 13th-month pay
- With Government Mandated Benefits
Benefits
Health Insurance
HMO
Permanent work-from-home arrangement
Permanent work-from-home set-up
Paid Time Off
Annual leave
Virtual Staff 365 connects talented virtual professionals with Australian businesses across various sectors, from logistics and retail to healthcare and technology. We provide a platform that streamlines the hiring process, making it easier for companies to find and employ skilled staff remotely. Our focus on flexibility and efficiency differentiates us in the crowded job board market.