Customer Service Representative - US Remote

Job Responsibilities

• Must have good communication skills
• Maintains a positive, empathetic and professional attitude toward customers at all times
• Responds promptly to customer inquiries
• Communicates with customers through various channels; chat, email & phone
• Acknowledges and resolves customer complaints
• Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
• Processes orders, forms, applications, and requests
• Keeps records of customer interactions, transactions, comments and complaints
• Communicates and coordinates with colleagues as necessary
• Provides feedback on the efficiency of the customer service process
• Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications

• Proven customer support experience
• Track record of over-achieving targets
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• High school diploma or equivalent