Customer Service Technical Specialist (Trodo SIA / Latvija)
TLDR
Combines deep automotive knowledge with a customer-focused approach to help shoppers identify and select the right parts for their vehicles.
The Role
Passionate about cars and know your way around automotive parts? We’re looking for someone who combines strong mechanical knowledge with a customer-focused approach to help customers find the right parts for their vehicles.
Responsibilities:
- Navigate car parts catalogues efficiently to identify and locate automotive components, ensuring accurate and timely order processing
- Assist customers with automotive-related and general inquiries, helping them identify and select the correct parts
- Follow company communication guidelines and maintain the required tone of voice
- Spot potential issues in customers’ component selections and provide expert recommendations for suitable alternatives when needed
Requirements:
- Strong knowledge of the automotive industry, particularly car parts catalogues and automotive components
- Excellent communication and interpersonal skills
- A genuine passion for automobiles and enthusiasm for staying up to date with industry developments
- Good English language skills, essential for communicating with foreign customers
What we offer:
- Extended health insurance
- Flexible benefits (extra holidays or paid GYM)
- Growth & development opportunities
- Employee Purchase Program
- Mental health support program
- Fruits (and ice cream during summer), and refreshments in the office
- Family-friendly workplace
- Celebrations of employee's important life moments
- Team buildings and corporate events
Trodo was founded in 2013 by two young IT enthusiasts (and brothers) from Latvia and an experienced rally and car maintenance veteran from Norway. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer.
Find out more about work and life at Trodo!
Stay connected with us on our official platforms:
Don't forget to Like & Follow to stay updated!
Benefits
Free Meals & Snacks
Fruits (and ice cream during summer), and refreshments in the office
Health Insurance
Extended health insurance
Learning Budget
Growth & development opportunities
team building and corporate events
Team buildings and corporate events
Paid Parental Leave
Family-friendly workplace
Paid Time Off
Celebrations of employee's important life moments
Wellness Stipend
Mental health support program
Trodo is an online platform specializing in car maintenance services, tailored to enhance user experience and encourage repeat business. Founded by tech-savvy brothers from Latvia and a seasoned expert from Norway, Trodo blends tech and automotive knowledge to make car care accessible and efficient for all drivers.