Customer Success Account Manager

The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we have a team distributed across the NAM and EMEA regions.

We’re a bootstrapped and profitable company (over $30M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,100+ customers including top brands, agencies and networks.

About the role

Our Customer Success Manager, AM will possess the ability to meet or exceed all onboarding KPIs; including but not limited to continuously minimizing time to first value and a smooth launch process.

Post Onboarding AMs will act and make decisions with a revenue expansion mindset (NRR); opportunity mapping, opportunity closing and relationship building continuously over the customer lifecycle

What you'll do

• Lead the onboarding process for new customers, ensuring a smooth transition from sales to realized value in the shortest amount of time possible. Assist clients in the initial setup and configuration of the software, tailoring the implementation to meet their specific business needs.
• Ability to be a front-line Account Manager from a relationship perspective. Build and maintain strong, multi threaded and long-lasting client relationships. Act as the main point of contact for key accounts.
• Identify growth opportunities with customers, and develop and implement solutions to achieve revenue expansion goals.
• Develop expertise with new products and features and be able to evangelize them with clients.
• Understand the customer’s business goals and challenges in order to advocate for customer needs and to share feedback within the company to influence product development and service improvements.
• Monitor customer usage data and health metrics of key accounts - Proactively identify any potential issues before they become problems and address accordingly.

Qualifications

• Ability to understand and explain technical concepts, as well as troubleshoot basic technical issues
• Ability to build and maintain strong, long-lasting relationships with clients, understanding their business goals, and acting as their trusted advisor
• Experience in sales or a strong understanding of sales principles, including the ability to negotiate contracts and upsell products or services
• A customer-centric mindset with a focus on delivering exceptional service and exceeding client expectations
• Strong problem-solving skills to address client issues, resolve conflicts, and find creative solutions to meet client needs - Consultative in approach

Compensation Package:

Salary: €62,500 - €87,500 OTE (including bonus and holiday pay)

Perks include:

• Employer Covered Medical Insurance
• Unlimited PTO and paid holidays
• Paid parental leave for putting your family first
• Startup-like environment, without the constant rush to raise the next round of funding
• A very collaborative team and culture
• Education, gym, and equipment stipend

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.