Customer Success Engineer

Who we are Hi there 👋 We’re Ethena, compliance training that customizes itself to you. Ethena combines top-rated training content with intelligent AI that builds and adapts training to reflect your company’s unique brand, roles, policies, and risks, so it feels like your team, whether that’s hard hats or virtual meetings. From auto-assigning courses based on HRIS data to transforming your policies into interactive training in minutes, Ethena helps People, Legal, and Compliance teams launch in days (not months) and cut learner seat time by up to 60% with adaptive learning paths. Ethena supports 1M+ learners across 2,000+ organizations, with a 93% learner approval rating and 96% customer renewal rate. Over the past several years, we’ve delivered consistent, durable growth, including 120%+ net dollar retention, 95%+ gross dollar retention, and strong enterprise expansion across industries. Ethena has become a go-to compliance partner for modern, global organizations.   Beyond training, Ethena unifies core compliance tools, Hotline & Case Management, Policy Bot, and Phishing Simulator, into a single platform, with built-in audit trails and compliance controls teams can trust.   Trusted by teams at companies like Genesco, Asana, Pinterest, and Synaptics, it’s a great time to join us.   How we work We’re a team that values diversity in all its forms and loves adding new perspectives. We ask thoughtful questions, challenge assumptions, and build with empathy, for customers and for each other. We care about craft, we love feedback, and we take ownership. We also embrace humor (yes, the puns are real), because doing serious work doesn’t have to feel so serious.   Our workforce is fully remote, and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled to be inclusive of all North American time zones. Who we’re looking for Ethena is looking for a Customer Success Engineer who sits at the intersection of technical implementation, product expertise, and AI-powered workflows. This isn't a traditional CSM role — you'll be central to how new customers get onboarded and configured, using AI tools to move faster and build smarter than a traditional implementation function. You'll work closely with our Account Management team to ensure customers go live quickly, integrate deeply, and expand confidently. We're hiring this role at either the Associate or Senior level. Apply once — we'll assess where you land during the process and match the offer to the experience you bring. Where expectations differ by level, we've noted it below. You'll have a manager invested in coaching you as you ramp. What You'll Do

Own technical implementation for your book of customers — HRIS integrations, SSO setup, LMS connectors, API configurations, and assignment automation logic.

At the Associate level you'll start with mid-market accounts and grow into enterprise; at the Senior level you'll own complex enterprise implementations from the start.

Use, extend and build AI-powered workflows to automate repeatable implementation tasks (e.g., launch requirements, config QA, onboarding documentation generation)

Partner with AMs to run discovery on technical requirements during kickoffs and translate them into scoped implementation plans

Serve as the primary technical point of contact during onboarding, reducing time-to-value for new customers

Diagnose and resolve integration issues, working cross-functionally with Product and Engineering when needed

Work from our implementation playbooks and documentation, and flag where the process could be more efficient.

At the Senior level, you'll own improving them — using AI tooling like AI Training Builder, internal Compass workflows, and vibe-coding your own apps

Contribute to the scaled enablement motion by building reusable templates, guides, and self-serve assets

What We're Looking For

Experience in a Customer Success, CS Engineering, Solutions Engineering, Implementation Consulting, or Technical CSM role — ideally at a SaaS company

Hands-on technical experience with tools like HRIS platforms (Workday, ADP, HiBob), SSO (SAML 2.0), or API-based integrations — or a track record of picking up unfamiliar technical systems fast

Demonstrated use of AI tools to improve workflow efficiency and solve customer problems — not just "familiar with AI," but actually building workflows that save time and reduce manual work

Excitement to take troubleshooting work off an engineer’s plate and solve a problem yourself

Comfort operating in ambiguous environments and interest in building process where none exists

Strong written communication skills; you can explain technical concepts to non-technical compliance buyers

Passion for what we're building at Ethena and strong alignment with our core values.

Bonus: experience in compliance, HR tech, or legal tech

We're open to a range of backgrounds. If you're earlier in your career with strong technical instincts, or coming from an adjacent role and ready to go deeper on implementation, we'd like to see your application.

At Ethena, we're committed to fair and equitable compensation. We carefully evaluate each candidate's skills and qualifications to provide our best possible offer upfront. Our no-negotiation policy ensures that our first offer is always our best offer, promoting pay equity throughout our organization.

Physical Demands

This is sedentary work that primarily involves sitting/standing in a home office environment.

Location

Ethena is a remote-first organization and is currently hiring candidates based in the United States.

We are not currently offering employer visa sponsorship for this role.

AI Usage in Interviews:

We’re big fans of AI and use it heavily in our day-to-day work. That said, to ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during interviews. If you have questions or need accommodations, we’re happy to chat — just let us know.

Benefits

The benefits offered for this position can be found here. We provide unlimited PTO.

How to Apply

Applications for this position will be accepted via our job board. Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway, and give us both the chance to find out. We welcome you to read more about our approach to job descriptions by our Chief People Officer, Melanie Naranjo. Curious to know what it’s like to interview with us? Read more here.

Ethena is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. Ethena does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

Disclaimer: The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.