Customer Success Manager

Bloom Credit is on a mission to improve consumers’ access to credit, so everyone can live better. Credit is essential, as people use it to finance cars, houses, even groceries. Yet due to the complexity of accessing and integrating credit data, along with navigating increasingly complex compliance, many companies are not equipped to offer access to consumer credit.  

Bloom Credit empowers companies to better serve consumers, launch lending products, report consumers' payments, and create innovative credit experiences. We provide our clients with critical data from all three credit bureaus, the expertise to launch products seamlessly, and proprietary analytics to supplement credit insights, delivered through Bloom’s developer-friendly API.

We are looking for a Customer Success Manager to work with all our partners and customers, ranging from Credit Bureaus, to platform partners and innovators who are building Consumer Credit Products. The role will report to our COO and work closely with our Sales and BD team, along with Product . Your goals will be to scale product adoption and ensure all our clients and partners are well informed on a variety of contexts. You are a proactive problem solver, who loves educating customers, while keeping people well organized and aligned.

You will

• Help manage client onboarding and partner certification, working with our Sales and BD, and Solutions Engineering function.
• Be the voice of the customer, ensuring that all parts of the organization are aware of priorities.
• Assist with content creation to ensure smooth product operations, in conjunction with Product and Marketing.
• Communicate to clients and new feature releases and help coordinate any training required.
• Help design our Customer and Partner SLAs.
• Own our customer support function.

We take inclusiveness as seriously as improving credit. We are committed to equal employment opportunities inclusive to all including diversity such as race, color, ancestry, religion, sex, national origin, sexual orientation, age, or disability. 

We want our staff to have the tools necessary to do their jobs well and that includes benefits such as:

- Unlimited paid time off and paid holidays

- Paid training and learning materials

- Work/life harmony (i.e. flexible hours and fully remote culture)

- Health, dental and vision benefits, pre-tax benefits like transit passes and FSA

- 401K