Customer Success Manager
TLDR
Own customer outcomes across a strategic portfolio, using Salesforce health metrics to drive adoption, retention, and expansion.
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
We're looking for a Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you.
Location: Austin, TX (Hybrid)
This role is based in our Austin office and requires employees to work onsite a minimum of three (3) days per week. The remaining workdays may be performed remotely, subject to business needs.
Your Impact at Brevo:
Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.
Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.
Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.
Be a reliable advisor to your clients and help them reach their objectives.
Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.
Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.
Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.
Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.
Adopt a data-driven approach in the management of your portfolio.
Who you are:
Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
Excellent written, verbal, and presentation skills in English; proficiency in Spanish or Portuguese is a plus
Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
Experience managing complex accounts (high MRR, multiple stakeholders)
A genuine Trusted Advisor : you shape customers' marketing strategy before they ask
Data-driven, high ownership and able to navigate ambiguous situations with confidence
Mindset: Proactive, autonomous, coaching-minded, growth-oriented.
Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.
Why You'll Love Working at Brevo
Benefits
Health Insurance
dental and vision coverage
Learning Budget
Grow your career in a fast-growing global company with opportunities to learn, develop, and make an impact.
International team gatherings and collaboration
Build global connections through collaboration and international team gatherings.
Paid Parental Leave
Paid Time Off
a monthly lunch stipend
Remote-Friendly
Hybrid work environment with 3 days per week in our Austin office alongside a collaborative, international team.
Wellness Stipend
WellHub membership
Brevo builds a comprehensive Customer Relationship Management (CRM) suite that empowers organizations to forge lasting connections with their customers. Designed for businesses of all sizes, it combines powerful marketing and sales tools—like email, SMS, and automation—into an intuitive platform that scales with their ambitions.
- Founded
- Founded 2012
- Employees
- 500+ employees
- Industry
- internet
- Total raised
- $780M raised
- Last funding
- Raised December 2025