Customer Success Manager, Digital
TLDR
Manage ~60 accounts, turning digital marketing data into actionable insights and tracking customer success throughout the lifecycle.
Shape the future of Search.
About BrightEdge
BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.
What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
This role requires at least 3 days onsite in our Cleveland office.
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to achieve their digital marketing goals.
As a Customer Success Manager on the Digital team, you’ll work with a portfolio of customers to drive value throughout the customer lifecycle. This role is a great entry point into Customer Success for someone who is passionate about helping customers and interested in digital marketing. You’ll help customers turn digital marketing data into actionable insights, understand their goals, and make the most of the BrightEdge platform to improve their brand visibility and performance. Our extensive training program will give you the product knowledge and support you need to grow in the role.
How you'll spend your time:
We're excited about you if you have:
Benefits:
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.
Benefits
Health Insurance
Medical, dental, and vision insurance with multiple package options.
Learning Budget
Our extensive training program will give you the product knowledge and support you need to grow in the role.
Pet wellness and insurance plans
Pet wellness and insurance plans to keep your furry family healthy.
Paid Parental Leave
4-6 weeks fully paid parental leave.
Paid Time Off
15-23 days PTO depending on tenure plus 10 paid holidays.
Wellness Stipend
No or low cost therapy and professional coaching sessions through Spring Health.
BrightEdge is a premier enterprise SEO and content performance platform designed to empower businesses to understand and enhance the impact of their digital content. Serving thousands of organizations globally, our solution leverages powerful data and AI-driven insights to optimize and measure marketing campaigns effectively.
- Founded
- Founded 2007
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $62M raised