Customer Success Manager (Enterprise)
TLDR
Own enterprise customer success as the first post-sales hire, defining the function and processes from day one.
Location: United States (remote)
Work Model: Fully remote
Industry: AI / Sales Software
Compensation: $110K-$130K base, $120K-$145K OTE, plus equity
About the Company
Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The culture is type A, outgoing, social, and resilient.
The Opportunity
This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.
Responsibilities
- Own enterprise customer success as the first post-sales hire
- Set the standard and build the foundation for the customer success function
- Drive retention, adoption, and strong outcomes for enterprise customers
- Operate as an individual contributor with a team built around you over time
- Help define processes and best practices from the ground up
Requirements
- 2-5 years of customer success experience at a high-growth, well-respected startup
- Enterprise customer success experience, specifically from a startup environment
- Track record as one of the earliest customer success hires at a previous company
- Likeable, personable, and easy to work with
Benefits
Equity Compensation
plus equity
Remote-Friendly
Fully remote
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