Customer Success Manager

• You are persistent and energetic and ready to do whatever it takes to help make customers successful.
• You are smart and analytical and like to understand the customer’s vision and business needs by asking open questions and listening attentively.
• You have great communication skills (native English speaker or equivalent), and you enjoy giving presentations and talking to customers.
• You are empathetic and care deeply about the success of the customer.
• You are technically savvy and enjoy digging through a problem to help customers troubleshoot issues and report bugs to the development team.
• You are curious and coachable with a growth mindset, and you’re constantly looking to learn.
• You are a team player and enjoy working with the product team to learn how Feedly works and offer feedback on how to improve the experience.
• You either live in the San Francisco area or are interested in a remote working experience.

• You will have hundreds of conversations with customers and understand what they are trying to achieve.
• You will deliver passionate and engaging 1:1 demos (short, conversational, personalized to the customer’s needs)
• You will follow up diligently with customers to make them successful, to make sure that they are on track, and help them troubleshoot issues.
• You will work with our product management team to improve the end-to-end customer journey and address product gaps.

All your information will be kept confidential according to EEO guidelines.