Customer Success Manager, Healthcare

Transfr creates job-training simulations in virtual reality designed across industry that teaches novices in the same manner that experts master their crafts - through trial and error. Data-driven simulations work like virtual coaches, adapting to every person’s pace and skills while responding to their mistakes. Our immersive experience training method helps trainees build confidence in their knowledge, skills and abilities. We provide a better way to train young adults for the skills they need to succeed on the job. We focus on developing a pipeline of talent for jobs that are going unfilled, significantly reducing cost and risk.

To complement our rapid growth, we are seeking to add a Customer Success Manager - Healthcare to our Customer Experience (CX) division. This role will focus on building strong relationships that foster partnership with healthcare customers, ensuring assigned customer base derives desired outcomes and value from our products through focused consultative engagement. Strategic planning, training, crafting implementation plans, monitoring health and leading renewal and expansion efforts are critical aspects of the role. The Customer Success Manager - Healthcare will report to a Director of Customer Success.

Key Responsibilities:

• Manage relationships with healthcare customers, solidifying your role as trusted advisor and expanding the network of affiliated relationships with employers, workforce development, and educational institutions.
• Identify and consult for attainment of key outcomes for healthcare customers, primarily the impact to job attainment and/or educational placement.
• Create Quarterly Buisness Reviews and annual reports that demonstrate the value creation unique for each healthcare customer.
• Deliver on 90%+ annual subscription renewals, maximizing healthcare clients' success with our products and attainment of clients' desired outcomes.
• Improve on business metrics to measure Transfr’s impact, NPS, training likeability, and other metrics to provide Transfr with insight into the health of its healthcarecustomers relationships.
• Monitor and remediate customer accounts that do not meet Transfr’s standard for health to ensure healthcare customers are always satisfied with Transfr.
• Become knowledgeable of Transfr’s solutions and service offerings, including implementation methodologies and advanced service offerings.
• Establish and drive healthcare client and internal relationships and communication.
• Expand Transfr 's footprint in customer accounts by driving product utilization and expansion opportunities with assigned healthcare accounts.
• Work to ensure customer satisfaction with the Transfr product by anticipating customer needs, understanding the overall vision of their company, and helping stakeholders achieve success through the Transfr platform.
• Maintain documentation on all aspects of healthcare customer accounts.

Requirements & Qualifications:

• Bachelor's degree in healthcare-related field.
• Minimum 3 years clinical or healthcare education experience.
• Deep understanding of healthcare workforce pain points, roles,  requirements, opportunities for workforce development. 
• Strong prioritization and organizational abilities to manage all aspects of a $1M+/- book of business.
• Exceptional personal skills to successfully communicate and negotiate with internal and external customers.
• Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers.
• Continuous learning mindset and detail-oriented approach to the Transfr mission to create jobs.
• Proven track record of consistently exceeding objectives -self-motivated, and driven by results.
• Superior verbal and written communication skills.
• Ability to manage customer relationships, guide strategic planning sessions, facilitate client training, and lead proactive check-ins and business reviews.
• Excellent presentation, and negotiation skills.
• Up to 40% travel required. Candidate must reside in the central US, in close proximity to an airport.

What we offer

The base salary range for this position is expected to be between $80,000 and $100,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary this role may be eligible for variable compensation and additional company benefits such as stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance.

In Closing:

If you're looking to make a big difference in the lives of others, we invite you to join us on our mission to make learning more intuitive by helping individuals develop the skills they need for career success. Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs, for all.

At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that is committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We know from experience and past hires that the best person for this role will likely not check every box listed here. We encourage you to apply, even if you don't believe you meet all the qualifications described!

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Learn more at transfrinc.com