Customer Success Manager
TLDR
Build and nurture long-term client relationships, gather feedback, and uncover growth opportunities in a subscription-based design services context.
🏢 Team: Sales
📍 Location: Remote
⏳ Employment Type: Full-time
Who we are
Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.
Why this position
We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.
Requirements
What you’ll do:
Customer Success
Stay in touch with active clients and ensure a smooth collaboration
Run quarterly NPS calls to collect qualitative feedback
Collect testimonials and reviews on platforms like Clutch and LinkedIn
Conduct exit interviews when clients leave
Control the invoicing process and ensure timely payments
Client Communication
Spot risks early and coordinate with the internal team
Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
Retention & Retargeting
Reconnect with past clients, keep the relationship warm
Identify expansion or return opportunities
What we expect:
Hard Skills
Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
Fluent English (spoken and written communication with clients)
Running discovery calls with clients: identifying business goals, needs, blockers, and risks
Upsell / cross-sell skills
Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)
Soft Skills
Discovery mindset — curiosity, ability to ask open and probing questions
Empathy and client orientation
Strong communication skills (clear, structured, diplomatic)
Initiative — suggesting improvements to processes
Organization and prioritization — managing multiple clients and priorities at once
Team collaboration — working effectively with sales and marketing
For you:
💸 Salary: discussed individually and depends on your experience and skills
⏰ Flexible working hours
🏝️ Paid vacations and sick leaves
💯 Fully remote
💼 Co-working space compensation
✍️ Finance Support (we take care of accounting for you)
🛍️ Employee referral bonus
🎓 Internal Educational activities (Lectures from the team members)
📚 Reading Club and corporate library
Interview Stages:
➡️ Interview: with Talent Acquisition Specialist
➡️ Interview: with CEO (dive deeper into your experience)
➡️ Reference Check
➡️ Offer
Want to learn more about our company or see our work?
Benefits
Flexible Work Hours
Flexible working hours
Learning Budget
Reading Club and corporate library
Employee referral bonus
Paid Time Off
Paid vacations and sick leaves
Remote-Friendly
Fully remote
Eleken is a product design partner specifically for SaaS companies, delivering high-quality, user-centered designs through a subscription-based model. Our dedicated design teams integrate seamlessly into clients’ workflows, allowing businesses to scale efficiently and effectively without the bottlenecks of traditional agencies.