Customer Success Manager - InSAR applications
TLDR
Manage customer relationships to boost retention and ROI from InSAR data, coordinating across sales, product, and support to deliver maximum value.
About SkyGeo 🛰️
Everyday we provide our clients with essential geotechnical insights that allow them to understand very early how ground movement will impact their valuable assets. We have built an excellent and diverse team to approach InSAR increasingly as a professional service.
To keep getting better at providing these insights at scale, we need the best people working with us. We are looking for colleagues who want to help build the business and to grow professionally by discovering a wide range of applications.
Your Role & Impact 🌍
We are looking for a Customer Service Manager who will build and maintain strong, long-lasting customer relationships with (mostly) engineering end-users. Your role will be to act as our main point of contact for our customers during their time with SkyGeo’s monitoring solution and your focus will be on customer retention. After the first data is delivered to our users, the real work starts. You will engage the users in validation, visualization and optimization of this fuzzy, complex data set, to help them get maximum value out of the data feed.
Responsibilities
Own gross renewal rates and net revenue retention
Assist customers to expand their usage of the InSAR data and improve ROI from adoption of our products
On-board and train new and existing clients in applying InSAR
Organize and architect digital assets for analytics on user experience in the lifecycle
Communicate consistently with clients throughout the contract life-cycle, involving and organizing your colleagues where needed
Optimize the Customer Success program and process for various user personas using our remote sensing applications
Put in place a set of metrics and kpi’s to manage the impact of this program
Work closely with AE’s, Sales Engineers, Solutions Engineers, Product, SkyGeo Academy and other teams in the company to provide excellent customer experience.
Requirements
Qualifications
At least 3 years experience in Customer Success, Technical Account Management or similar
Strong and proven track record of successfully managing client relationships
Excellent communication skills in English and preferably a second language
Ability to successfully communicate and coordinate with international customers
Strong problem solving skills and proactive work style
Graduate degree in engineering or sciences
Personal characteristics
Entrepreneurial, pragmatic decision maker
Performance driven and organized self-starter
Professional communication style and ability
Focused on deadlines and results – sweat the details
What’s in it for you:
Fast growth opportunities
Diverse international team (10+ nationalities)
Hybrid working environment (with an office in the historical city centre of Delft)
Scale-up environment, a lot of freedom for initiative, personal & career growth
Benefits
Scale-up environment with growth opportunities
Scale-up environment, a lot of freedom for initiative, personal & career growth
Remote-Friendly
Hybrid working environment (with an office in the historical city centre of Delft)
SkyGeo delivers critical geotechnical insights through advanced satellite monitoring and expert interpretation, enabling companies and governments to manage ground movement and protect vital assets. With a focus on sectors like rail, energy, mining, and urban infrastructure, we empower our clients to act proactively and mitigate risks.