Customer Success Manager | Junior - Mid
TLDR
Resolve customer requests, triage technical issues to customer engineers, and improve FAQs so AI answers better next time.
Main Responsibilities
Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries
Step in where our AI support couldn't resolve the question, and close the loop with a
human touch
Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks
Help new users get started: onboarding questions, workspace setup, pointing people
to the right features
Keep customer records tidy in our CRM and document recurring questions
Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time
Spot happy customers ready to grow and unhappy ones at risk.
Core Requirements
1–3 years in a customer-facing B2B role customer success, support, account
management, or similar
Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message
A genuine service mindset: patience, empathy, and pride in solving things properly,
not just quickly
Comfortable with modern SaaS tools and curious about AI, you don't need to be an
engineer, but you enjoy learning how the product works
Organized and self-driven: you can prioritize a busy queue, know when to escalate,
and always follow through
Hands-on experience with AI tools
Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.
Salary range: 1500 - 1900 EUR gross per month
What We Offer
Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.
Health benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.
Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
More free time. Stay with us and additional vacation days will be added to your calendar.
Additional paid leave. Additional days are covered by us in cases of illness or special occasions.
Flexibility. Flexible working time arrangement.
Benefits
Flexible Work Hours
Flexible working time arrangement
Health Insurance
Private health insurance
Learning Budget
Budget for education and professional development including events, online training, conferences, and books.
Team events and social activities
Team buildings and parties with games, shows, tastings, food coupons, gifts – on us
Paid Time Off
Additional vacation days added to your calendar; days covered by us for illness or special occasions
Wellness Stipend
Online and on-site workouts; consultations for well-being
nexos.ai offers an all-in-one AI platform that empowers teams to enhance their productivity by integrating and managing multiple AI models through a unified API. Designed for businesses looking to streamline workflow and automate routine tasks, this no-code solution lets users focus on what truly matters.
- Founded
- Founded 2024
- Employees
- 51-200 employees
- Industry
- internet
- Funding stage
- Series A
- Total raised
- $43M raised