Customer Success Manager

At Objective, we’re looking for our next Customer Success Manager to join our Connect line of business. Connect is a governance, risk, and compliance solution that provides the safest and most intelligent information hub that connects organisations and people.

Based at our global headquarters in Sydney, this role is for someone who genuinely enjoys working with people, understanding how they apply our technology to solve information sharing and collaboration challenges. You’ll be hands-on with customers, building strong relationships, understanding their needs and helping them get real value from Objective Connect.

You don’t need to have spent your entire career in Customer Success. We’re interested in people who have been exposed to the commercial side of a technology business – whether that’s through Account Management, Customer Success, SaaS, sales, consulting or another customer-facing environment – and who understand that great customer relationships can drive both customer outcomes and business growth.

A day in the role:

Your skills, experience and beyond:

Why Objective?

You’ll have the opportunity to work with customers who rely on technology to get important work done, while having a real voice in how we evolve the customer experience and our product.

If you’re someone who loves talking to customers, gets excited by technology, understands the commercial side of relationships and brings a bit of spark to everything you do, we’d love to hear from you.

If you do not tick every box, do not let that stop you. We value potential, learning agility, and diverse perspectives just as much as experience, and we encourage you to apply.

At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate.

To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.