Customer Success Producer
Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.
Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.
Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success.
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We are looking for a Customer Success Producer to help game studios maximize revenue through monetization, LiveOps, and direct-to-consumer (DTC) strategies.
You will work closely with game teams to analyze performance, identify growth opportunities, and drive initiatives across offers, pricing, experimentation, and player engagement.
This role combines analytics, strategy, and execution with a direct impact on customer growth and business results.
Key Responsibilities
Monetization and Growth Strategy
Analyze game performance, monetization, and retention metrics to identify growth opportunities
Develop recommendations for LiveOps, offers, pricing, promotions, and DTC monetization strategies
Design and evaluate experiments to improve revenue, engagement, and conversion
Assess in-game and web store experiences and propose optimization initiatives
Customer Success and Revenue Expansion
Partner with game teams to drive measurable business outcomes and revenue growth
Develop and execute DTC adoption and revenue transition plans
Provide strategic guidance on monetization, LiveOps, CRM, and customer engagement initiatives
Identify expansion opportunities and help customers maximize the value of Aghanim's platform
Cross-functional Collaboration
Work closely with Product, Data, Engineering, and Implementation teams to execute customer initiatives
Act as the voice of the customer, ensuring feedback and business needs are reflected in product and operational decisions
Contribute to scalable customer success processes, onboarding frameworks, and best practices
Required Qualifications
3+ years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or related roles
Strong understanding of game monetization, retention, LiveOps, and player lifecycle management
Experience using data to drive business decisions and improve commercial performance
Advanced proficiency in SQL and Google Sheets
Strong analytical and statistical reasoning skills
Proven experience using LLMs or GenAI tools in professional workflows
Excellent communication skills and ability to influence stakeholders through data and insights
Preferred Qualifications
Experience with DTC commerce, CRM, or customer lifecycle tools
Experience with Python for data analysis and automation
Why Join Us
World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players
Autonomy and ownership – we trust people to make decisions, solve problems, and shape outcomes
Minimal bureaucracy – fast execution, direct communication, and a focus on impact over process
Modern tools and workflows – we embrace AI, automation, and continuous improvement across all functions
Equity – participate in the company's growth and long-term success