Customer Success Specialist
TLDR
Facilitate seamless post-launch transitions and ongoing client success by coordinating with engineers and delivering proactive relationship management.
As a Customer Success Specialist, you will be responsible for ensuring a smooth and efficient transition for our new incoming clients, as well as maintaining a healthy and productive relationship with existing clients.
Responsibilities
- Act as a liaison between our engineers and clients
- Conduct post-launch case studies and reviews
- Address client issues that surface post-launch
- Ensure customer success long term
- Has a Bachelor’s degree or equivalent experience. A background and/or interest in healthcare and science is a plus.
- Is a proactive (not simply reactive) self-starter with an entrepreneurial spirit
- Has expert communication and interpersonal skills
- Has a demonstrated record of success
- Constantly wants to improve and motivates themselves and others
All your information will be kept confidential according to EEO guidelines.
Dascena builds predictive machine learning algorithms designed to be implemented in hospitals for the early detection of critical health conditions, enhancing patient care outcomes. Our technology has the potential to extend beyond healthcare, with ongoing explorations into applications within the pharmaceutical sector and more, aiming to reshape the way we approach health and medicine.