Customer Support Agent - Email

Hello, Truecaller is calling you from Bangalore,  India! Ready to pick up?

Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.

Our mission is to build trust everywhere by making tomorrow’s communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 340 million people around the world and is growing very rapidly across regions. 

Who we are:

• The world’s #1 caller ID and spam blocking service for Android and iOS.
• A team of +400 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
• Listed on Nasdaq.

We at the Customer Support team are In charge of developing long-term user relationships. Responding to emails, as well as focusing on improving the process and resolving issues within the specified time frame, are all part of the job. The Team is located in Bangalore.

As an Email agent in Customer Support - It is expected to make a continual effort to respond to customers as quickly as possible. The agent should  be capable of multitasking and  should make an effort to stay up to date with the latest updates. They should also report issues to the relevant department and should thoroughly document each customer's query and provide a resolution within the given TAT.  

What we expect from you:

• 2 to 3 years of customer service experience, preferably with technical/mobile products 
• Strong written skills that lend to clear and concise text-based communication. 
• The average email target is around 150-200 emails daily. 
• Ability to thrive in high demand, high-pressure situations.
• Experience with support platforms such as Freshdesk, or similar software
• Ability to think critically and apply logical problem-solving skills
• Must be willing to work on the weekends.

What will you work on?

• Email agents must make a continual effort to respond to customers as quickly as possible.
• Email  agents should thoroughly read and understand each customer’s query and provide the best resolution. This way, email agents can help improve their organization’s overall functionality and efficiency.
• Email agents must make an effort to remain up to date on all the updates related to the application. Especially important for Email agents to learn about new products and services, which customers may be more likely to ask questions about.
• Since email agents are often the first individuals within the organization to be notified about application faults and other technical issues.They are expected to escalate the issue to the appropriate department as soon as feasible.

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based in Bangalore, India. 

We only accept applications in English. 

What we offer:

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A great compensation package: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours. 
• Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role. 
• Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch!

Come as you are:

Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.