Customer Support Agent

LFСarry is a platform created for gamers by gamers. This is a place where you can achieve your in-game goals without wasting any of your time farming, grinding, or doing any other boring routine.

We are funded by Y Combinator, Twitch's co-founder, and dozens of angels and venture capitalists! LFCarry has helped players from 50+ different countries across the globe. Our main office is in San Francisco, California. We also have branches and operating teams in Istanbul and Singapore.

Our Customer Support team strives to make the playing experience even more enjoyable by providing timely and professional assistance to our customers and PROs around the world. Most of them are in the US and Europe based and you will be helping them using various communication channels.

More about the tasks:

- Respond to clients' inquiries acknowledging and resolving their complaints and issues;

- Identify clients' needs and inform them about existing and new features and how to use them;

- Maintain a positive, empathetic, and professional attitude towards PROs' at all times;

- Collaborate with internal teams to address complex issues, bug reporting, and product improvements;

- Participate in various projects of the Operations team like tournaments, testing, and launching of new features, announcements of product changes;

- Represent the brand and provide an engaging and positive customer experience.

What we expect from you:

- High level of communication skills (written and verbal) and outstanding empathy;

- English С1 level - Advanced;

- Knowledge of the content of games: World of Warcraft, Destiny 2, Call of Duty;

- Customer support experience, quick and efficient problem-solving ability;

- Good Internet connection;

- Gaming experience

What do we offer?

- Remote work or hybrid/office if you are in Istanbul;

- Flexibility. We value awareness and involvement. You’ll be able to organize your working day personally. The start of the day is flexible. Results are what’s most important to us;

- Equity. Your role is vital for the business, and we want you to share our future success;

- An incredible young team, where you can always count on the support of like-minded individuals who are ready to discuss even the wildest ideas.