Customer Support Engineer
TLDR
Debug integrations, investigate product issues, run database queries, and design widgets using Linux shell, MySQL, HTML5/CSS3/JS, and REST APIs.
MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.
As a Customer Support Engineer, you will have a chance to join our Support team and provide a high-level technical support of MGID system.
What You'll Do:
Technical support via chat and email
Investigating and solving issues related to different products
Debug and troubleshooting integrations
Preparing and running queries in DB
Widgets Design
Requirements
Who You Are:
You possess an expertise with:
Linux shell
MySQL
Bug Tracking Systems (Youtrack, Jira, etc.)
HTML5/CSS3/JS
RestAPI
Will be a plus:
Any programming language
Language proficiency:
Intermediate+ English level
Native Ukrainian
Benefits
Remote-Friendly
Remote job
MGID is a global native advertising platform designed to connect brands with unique local audiences effectively. By leveraging privacy-first targeting technology, we facilitate transparent collaborations between advertisers and publishers, enabling them to achieve impactful results at scale.