inyad
Customer support
TLDR
Drive brand visibility and customer engagement by managing social media interactions, proactive outreach, and cross-team collaboration to answer inquiries.
Ce que vous ferez
inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.You will be responsible for
- Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
- Answering comments on social media and responding to inquiries by connecting with internal teams
- Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
- Maitaining documentation related to customer support
Your qualifications
- Strong ability to work individually as well as part of a team.
- Good written and oral communication skills (Classical Arabic, French and English)
- Extremely rigorous, punctual and well organized
Inyad builds a tech platform specifically designed for small and micro merchants across Africa, empowering over 5 million users in 15 countries with tools to manage and grow their businesses. With flagship products like Konnash and Mahaal, we enable merchants to overcome challenges and innovate their operations, fostering a vibrant ecosystem of entrepreneurship.
Customer Service