Customer support officer | Operations | Diegem, Belgium

Opportunity

We are looking for a structured and hands-on Customer Support Officer to support our Customer Support Team.
In this role, you will focus on:

• Administrative follow-up
• Invoicing support
• Preparing reports and overviews
• Helping coordinate customer requests (non-technical)

You will work closely with the Customer Support Manager (CSM), Project Managers (PMs), Finance and Support teams to ensure everything runs smoothly behind the scenes.

Your Mission

Your responsibilities
Administrative & Invoicing Support

• Support the invoicing process (prepare and check input data)
• Follow up on purchase orders and delivered work
• Track open items and make sure everything is ready for invoicing
• Keep a clear overview of customer activities and costs

Reporting & Support to the CSM

• Prepare simple reports and overviews (status, activities, finances)
• Help prepare customer meetings and follow-ups
• Maintain and update Excel files and dashboards
• Ensure information is clear, correct, and up to date

Helpdesk Support (Non-Technical)

• Register and follow up on customer requests in the helpdesk system
• Ensure requests are correctly assigned and followed up
• Act as first point of contact for administrative questions
• Communicate status updates to internal teams and customers

Internal Coordination

• Follow up with: 
  • Project Managers
  • Finance
  • Support teams
• Make sure information flows correctly between teams
• Help keep track of actions, deadlines, and deliverables

Your profile
Must-have

• Experience in an administrative / back-office / customer support role
• Comfortable working with Excel and data
• Strong organizational and follow-up skills
• Clear and professional communication
• Able to manage multiple tasks and keep overview

Nice to have

• Experience with invoicing or finance processes
• Experience in a customer service or project environment

Build Your Future with ILIAS

Contact
Ready to support service delivery and bring structure to customer and project operations

Apply directly or contact youness.kaissi@ilias-solutions.com